WARRANTY INFORMATION

PROTECT YOUR PRODUCT WITH AN EXTENDED WARRANTY

  • Full Coverage from Date of Purchase
  • 100% Parts and Labor Coverage
  • Includes Accidental Damage
  • Includes Free Shipping (In continental US)

We’ve partnered with our friends over at Consumer Priority Service to offer extended warranties for most of our products! Simply add the extended warranty on the applicable item right next to where you would add the item to cart!

Warranty FAQ:

Is a CPS Warranty just an extension of the existing manufacturer’s warranty?

No, actually it’s an upgrade to your existing manufacturer’s warranty. A CPS Warranty offers benefits that aren’t offered by manufacturers like accidental damage & free shipping.

What’s the difference between a Replacement Plan and Repair Plan?

A Replacement Plan is available for products under $150. If the product fails, you will be reimbursed for what you paid for the product minus shipping and tax.
A Repair Plan is for products over $150 and offers free repair coverage for your product any time during the life of your warranty. If we can’t fix it, we’ll replace it!

How am I covered?

For the Replacement Plan, your coverage provides for a one-time replacement of the covered product. For the Repair Plan, you are covered for a period of up to three years (depending on which plan you purchase). Benefits include parts and labor for required repairs on your product.

When does my warranty coverage start?

Coverage begins on the 31st calendar day from when you purchased your product.

Can I transfer the Protection Plan to a new owner?

Yes! CPS Warranties are transferable between owners.

Is my product covered if it’s stolen or if I lose it?

Unfortunately the CPS Warranty does not cover lost or stolen products.

Is there a deductible?

Zero dollar deductible for the Replacement Plans and the Repair Plans.

What happens if my product breaks?

You can contact CPS directly to file a claim in three ways:

  • Online at www.cpscentral.com and click the “File a Claim” button
  • Via email at cs@cpscentral.com
  • Call in toll free at 800-905-0443

Warranty exclusions:

Our warranty covers normal usage and does not cover the ride-on car or the battery if it has been damaged by unreasonable usage, neglect, accident, abuse, misuse, improper service, modification, and/or other causes not arising from defects in materials. This limited warranty also does not cover any physical damage and/or water damage. Our Ride-on Cars are not supposed to be used while raining and snowing. We do not recommend driving it on muddy, wet, and snowy surfaces as this may result in:

  • Motor ceasing
  • Motor caught on fire
  • Malfunctioning
  • Corroded connectors

Please keep in mind that these automobiles are not actual off-road vehicles and cannot perform at the same standards as the real off-road vehicle; they are kids’ toys and should only be operated as such.

Please note that we will have no choice, but to terminate the warranty, if you continue to misuse the ride-on in an appropriate manner.

Please note that the shipping cost of necessary parts is not included in the warranty.

Damaged, not as described, broken or faulty items must be reported within 48 hours with pictures of the model by phone at 844-543-7847 or by email at: support@kidsviponline.com