Thank you for visiting Kids VIP Online Store In our online store you will the latest models and designs of ride on cars for kids, ATV, scooters, motorcycles and many more. If you experiences any issues to process your order or you have any questions, please feel free to contact us 844 5437 847 or by email to customer service : email@example.com
Returns, Refunds, and DOA:
By our policy (kidsviponline.com) offer returns within 14 days ONLY for new,unused and in original box items. Once buyer decided to return item – must purchase return shipping label with tracking info, tracking info must be provided to kids vip, once item will be returned and inspected refund will be issued .Please note if item not returned in new and unused condition restocking fee up to 60% may apply. Damaged or not as described items must be reported within 48h only by phone 844-543-7847 or by email : firstname.lastname@example.org .
Kids vip will provide full service include Replacement damaged parts and/or replacement item, if item was damaged during shipping time – claim with shipping company must be opened. Buyer agree to provide pictures and all information that will be needed to resolve damage issue.(Please make sure to test your item). Tax: We are required by law of State Florida to charge 6% sales tax on products shipped and sold in Florida state.
Please note that refunds via Credit Card or PayPal are subject to a 5% processing fee.
Cancellation and Refused Packages FEES:
Our cancellation policy requires customers to pay for the 5% processing fee and please keep in mind that once an order gets shipped, it can not be canceled anymore. You can refuse the package once it gets delivered to your door but you must pay for the restocking fee which is 40% of the total. Once the item is returned and examined, you will receive a refund.
Shipping and Delivery:
To all our customers, the shipping companies are experiencing large loads as a result of the continuing global situation, which may cause transportation delays in your location. Please be patient and stay safe always.
IT IS IMPORTANT THAT YOU HAVE CORRECT DELIVERY ADDRESS. Reshipped orders or unclaimed orders will be charged for shipping cost . Kids vip offer Free Shipping in the continental USA. Shipping to Canada will be charged per item (60$-80$).Canadian Customers please note: Canadian orders shipped from Canadian Warehouse – no brokerage fee will be apply on orders.
Warranty Kids VIP Offer 6 months warranty on all of our products. This limited warranty covers : Rechargeable battery against defects and all electronic boards. If the problem is not covered by this warranty, the consumer must pay for all related expenses associated with parts and services rendered. This warranty covers normal use and does not cover the vehicle or the battery if it has been damaged by unreasonable use, neglect, accident, abuse, misuse, improper service, modification and/or other causes not arising from defects in materials . This limited warranty does not cover: Any physical damage and/or water damage.