Please Note: To maintain eligibility for warranty coverage on damaged components or damage resulting from shipping and handling, customers must inspect the package and contents upon receipt and before beginning assembly. Broken components must be reported immediately or at most, 48 hours after confirmed delivery.
To report a purchase that has been received damaged, contact support@kidsviponline.com with your order number and images/video evidence of the damage. If such damages are reported after the product has been assembled or more than 48 hours after delivery is confirmed, we are unable to verify that the defect was caused by manufacturing or handling. In these cases, replacement parts or repair services will be offered at the customer's expense.
At KidsVIP, we stand behind the quality and safety of every product we offer. Our warranty program is designed to ensure peace of mind for every customer, with transparent terms and ongoing support. All newly purchased powered ride-on vehicles are covered from manufacturer defects occurring under normal use under our complimentary standard warranty or our add-on extended product warranty.
STANDARD WARRANTY COVERAGE
Covered components are eligible for ONE replacement during the coverage period for verified manufacturing defects or observable normal wear and tear. The warranty period begins on the date of purchase and covers individual components as detailed below:
Covered Components & Duration
- Motherboard — 12 Months
- Soundboard — 12 Months
- Charger — 6 Months
- Battery — 6 Months
- Motor(s) (limited to 1 replacement per motor) — 6 Months
Warranty replacements are issued for individual components only. If multiple parts are requested at once, the claim will be classed as a combined replacement and processed according to the Combined Replacement Value Restrictions below.
Combined Replacement Value Restrictions
- Cost price ≤ 349.99 — Up to 60% of the product’s tax-exclusive purchase price
- Cost price ≤ 449.99 — Up to 40% of the product’s tax-exclusive purchase price
- Cost price ≤ 899.99 — Up to 25% of the product’s tax-exclusive purchase price
- Cost price ≤ 1399.99 — Up to 20% of the product’s tax-exclusive purchase price.
Warranty Conditions & Requirements
To ensure validity, all warranty claims require the customer to provide:
- Photos or videos of the issue
- Wheel-by-wheel motor testing (when applicable)
- Completion of troubleshooting with a KIDSVIP technician
Root Cause Diagnosis: If multiple components appear non-functional, warranty support will troubleshoot the root cause.
Motor Replacement: Replacement of motors will only occur when individual motor defects are immediately reported and verified. Often, issues affecting multiple wheels or functions are caused by:
- Wiring connection issues
- Incorrect assembly
- Battery installation errors
- Overloading
- Electrical faults unrelated to motor defects
*Simultaneous failure of multiple motors is mechanically improbable and typically indicates one of the causes listed above.
Warranty Exclusions (Not Covered by Standard Warranty):
- Go-Kart Wheels
- Physical/Cosmetic Damages
- Products for Commercial Use
- Defects resulting from modifications, improper/Lack of maintenance, weather exposure, improper storage, improper assembly, product misuse, overloading, accidents, and water damage
EXTENDED (UPGRADED) WARRANTY COVERAGE
KidsVIP proudly partners with CPS to offer comprehensive product warranty coverage to all customers. “CPS (Consumer Priority Service) is a leader and innovator in the field of service plans. The company offers extended warranty coverage for virtually all high-ticket consumer purchases ranging from high-end consumer electronics to computers, major appliances, power tools, lawn & garden equipment, and more.”Covered Components & Duration
- Motherboard — 2 or 3 Years
- Soundboard — 2 or 3 Years
- Connectors — 2 or 3 Years
- Wiring — 2 or 3 Years
- Motor(s) — 2 or 3 Years
- Charger — 2 or 3 Years
- Battery — 2 or 3 Years
One—Time Irreparable Accidental Damage
- Water-Related Damage — 2 or 3 Years
- Cosmetic / Superficial Damage — 2 or 3 Years
- Body Component (e.g., Steering Wheel, Seat, Frame, etc.) — 2 or 3 Years
- Force Majeure (Extraordinary, unforeseeable events, e.g., natural disasters) — 2 or 3 Years
Coverage Terms
Extended warranty coverage holders are required to submit a claim before receiving any replacement parts or dropping off the product for repair. We are unable to serve any extended warranty customers who do not have a scheduled in-person or virtual appointment.Filing a Claim:
- File a claim via Telephone: (800) 905–0443
- File a claim via Email: cs@cpscentral.com
- File a via the CPS website: www.cpscentral.com
You will be required to provide the following:
- CPS Warranty Number
- KidsVIP Order Number
- A copy of your purchase receipt or order confirmation email
- Product Name
- Product Serial Number (Product Colour)
- A brief description of the issue
- Your contact information *ensure this matches the information provided with your purchase
Warranty Exclusions:
- Applicable shipping fees for replacements
- Damage resulting from modifications, improper/Lack of maintenance, weather exposure, improper storage, improper assembly, product misuse, overloading, accidents, or water damage
Replacements and Settlements
If your product is deemed irreparable, you will be offered the following remedies valued up to 50% of the initial product cost, adjusted to factor in product depreciation and the sum of previous approved claims
- Settlement Cheque
- Purchase Credit Product Replacement
KidsVIP reserves the right to void this warranty if product misuse continues after a precaution notice has been provided to the customer. The warranty may also be voided in cases where company policies are violated or if abusive, threatening, or inappropriate behavior toward our employees or representatives is observed.